1. Opposability

The provisions of our terms and conditions are an integral part of our products and of any sales agreement involving CERAN products or services. The client is considered to be aware of and to have accepted all the clauses and to have renounced their own purchasing conditions, unless there is an express stipulation to the contrary with the written agreement of both parties.

2. Offer

All our offers of products and services are applicable for a period of 1 year. The prices indicated are valid from 01.01.2012 for all courses taken after this date regardless of when the course was booked.

3. Prices

The prices stated in our brochures and other literature are valid for a period of 1 year from the date when the price becomes applicable. Prices do not include shipping costs for any CERAN products ordered for use at home by our clients.
We reserve the right to modify the present price at any time of the year, without notification. Only the price indicated on the website www.ceran.com at the moment of registration will apply.

4. Payment

Our invoices are payable from the 7th working day after their receipt by the client. In the event of registration less than 30 days before a course begins, the registration fees are payable immediately and the client will be asked for either the details of their credit card or proof of payment.
A photocopy of a bank transfer document or of a cheque does not constitute proof of payment. The amounts due are to be credited to the account of the CERAN centre where the chosen course takes place, either by credit card or by bank transfer (bank charges associated with the order to pay in the case of international transfers are the responsibility of the client).

In the event of non-payment within 30 days of the due date, our invoices are automatically subject to interest at the rate of 12 % per year without prior notice. In addition, the amounts will be automatically and without prior notice increased by € 25, as lump sum compensation. Any dispute with regard to an invoice must reach us by registered letter within 15 days of the invoice date.

5. Registration Conditions

a. CERAN courses:

Registration for a CERAN course only becomes definitive once the CERAN LINGUA INTERNATIONAL Customer Service Department has received and accepted the fully completed and signed registration form or a quote signed for agreement sent by post, fax or e-mail.
Acceptance of the registration will be confirmed in writing accompanied by a precise description of the product or service that has been ordered, together with a confirmation of our terms and conditions and an invoice.

We reserve the right to cancel any seminar/course bookings for which payment has not been made and proof of payment has not been sent within reasonable delay.

b. Hotel services and miscellaneous supplements:

Hotel and catering services provided in the CERAN centre and any other supplements ordered within the centre must be paid for immediately by the beneficiary, in cash or by credit card accepted by the CERAN centre in question.

An invoice sent to the student or their company for later payment will lead to the application of a fixed and indivisible invoice fee of € 25.

Any hotel service or other supplement ordered must be paid in full.

6. Cooling-off Period – Waiver

The client has the right to waive the order for CERAN products or services, without penalty and without having to provide a reason, within a cooling-off period of 7 working days from the day following the delivery of the CERAN product or the day following receipt of the definitive confirmation of registration for the CERAN course.

Beyond this cooling-off period, waiving an order for CERAN products or services will result in the client being subject to the application of the conditions stipulated in point 7. This right to waive the order cannot be exercised by the client:

• in the case of the supply of audio CDs that were opened on receipt;
• when registering for a course that begins before the end of the 7-day cooling-off period.

If the client exercises the waiver within the 7-day period, the client will be liable for the costs of returning the products.

7. Conditions for the Cancellation or Postponement of CERAN Courses

If the client cancels or postpones the residential course - which in every case must always be done in writing - less than 15 days before the start date, a cancellation fee of 25 % of the total invoice amount will be payable. These fees will rise to 50 % of the total invoice amount for cancellations or postponements less than 7 days before the beginning of the seminar/course.

For Mini-stays and Packages, the cancellation and postponement fees apply to the total amount invoiced. With regard to Distance Language Coaching (“Linguistic Help Desk”), In-Company and In-House Coaching and Courses, preparatory or follow-up courses which make up our “Fast-track” packages, any cancellation and/or postponement must be made in writing to our Customer Service Department at the latest 24 hours before the start of the lesson. Lessons cancelled less than 24 hours before the start of the said lesson will be deemed to be lost and no reimbursement will be provided.

The full package of 10 Distance Language Coaching sessions must be followed within 6 months as from the date of the first lesson. Both 3-day Mini-stays must be followed within 6 months. After this period, the sessions will be lost and will not be reimbursed.

“Lunches, Thematic Lunches and Communication Modules” will not be reimbursed.
Registration fees that have already been paid will be reimbursed after cancellation or postponement fees have been deduced. Bank charges arising from this reimbursement will be charged to the client. The CERAN course or seminar must be paid in full in case of a no-show by the client. If the client leaves, or is absent from the seminar/course, the price of the seminar/course is payable in full. Absence from a seminar/course cannot be compensated for by equivalent services.

8. Responsibility

We guarantee that we will do everything we can to help the client to achieve their learning objectives.
However, our obligation to the client regarding the learning of a foreign language is limited to an obligation of due care, and the client alone is responsible for the results achieved.

Any failure on our part to carry out our obligations will give rise to sanctions under the rules of Belgian law.
However, we are not liable for any compensation or reimbursement if, for reasons beyond our control, we are unable to provide all or part of the planned service and/or training.

Similarly, we cannot accept any liability for physical or material harm caused by third parties operating transfers to or from the station or airport, or by hidden defects or inherent risks in products bought from third parties and sold as seen by CERAN centres solely for the comfort of the client.

9. CERAN Branded Learning Materials

All pedagogical materials (CERAN books, exercises and documents, CDs) ordered and dispatched at the request of the client are shipped at the risk of the addressee. We cannot be held responsible for delivery delays, damage or loss due to postal services or courier companies.

No claim for apparent defects in CERAN products will be accepted unless it is specified in writing within 7 calendar days of receipt of the product in question.

However, the above-mentioned guarantee does not cover:

• poor handling of the product;
• damage caused by force majeure;
• use of the product in any other way than that which might reasonably be expected given its nature.

The name “CERAN LINGUA” is a registered trademark. Its reproduction by any means without our express written permission will lead to legal proceedings. All the CERAN course books, exercises, documents and CDs are the results of our work and our expertise. We exercise all our intellectual property rights over them fully and without reservation. All rights are reserved for all our products, which may in no case be reproduced, even partially, by any means, nor be rented, sold, lent or exploited in any other way under penalty of legal proceedings.

10. Use of client details and testimonials

The client, in their own name or that of the student, authorises CERAN LINGUA, its licensed centres and its agents to use, regardless of the medium, their names and that of the client company, their testimonials and photos and videos taken during their stay to promote the activities of CERAN LINGUA.

Neither CERAN LINGUA, its licensed centres nor its agents, can be held responsible for their use except in the case of fraud or gross misconduct on their part, or their use by unauthorised third parties.

11. Removal of a student from the CERAN JUNIORS courses

In the event of failure to comply with the “ATTITUDE AND COMMITMENT” agreement, covering the rules in force in the CERAN JUNIORS centres, the Management reserves the right to exclude participants without full or partial reimbursement of their fee. The charges arising from the early return of the student are to be borne by the client.

12. Medical card for CERAN JUNIORS courses

After a child’s course has been confirmed, the parents/guardians will receive a medical card to be completed by themselves and their doctor. This card must be sent back to the CERAN JUNIORS centre at least one week before the beginning of the course.

The parents/guardians of the child should be aware that their health depends on the clear communication of the information on this medical card, which may prove essential in case of accident.

The parents/guardians of the child agree to send this medical card, completed in full, within the specified period of time. If the completed card is not returned, the CERAN JUNIORS centres will assume that the child is in good health and may freely participate in all classroom, sports and leisure activities offered on the programme.

13. Competent Court and Applicable Laws

a. For courses at CERAN BELGIUM and CERAN JUNIORS BELGIUM

The European Directives 97/7/CE of 20 May 1997, “Distance contracts”, and 93/13/CE of 5 April 1993, “Unfair terms in consumer contracts”, as well as Belgian legislation, including in particular the laws of 7 December 1998 and 25 May 1999 modifying the law of 14 July 1991 on trade practices and consumer protection, apply to our contracts to the exclusion of any other legislation.

In the event of a dispute, the courts of the judicial district of Verviers, in the jurisdiction of the Court of Liège, are the sole courts competent to take cognisance of a lawsuit.

In the event of a dispute, contact your agent or directly:
CERAN-ILC SA, Avenue des Petits Sapins 27, 4900 Spa, BELGIUM.

b. For courses at CERAN PROVENCE

The European Directives 97/7/CE of 20 May 1997, “Distance contracts”, and 93/13/CE of 5 April 1993, “Unfair terms in consumer contracts”, as well as French legislation, including in particular the laws on consumer protection, apply to our contracts to the exclusion of any other legislation.

In the event of a dispute, the courts of the judicial district of Avignon are the sole courts competent to take cognisance of a lawsuit.

In the event of a dispute, contact your agent or directly:
SARL LINGUANIMA, Avenue Léon Blum 825, 84310 Morières-lès-Avignon, FRANCE.

c. For courses at CERAN JUNIORS UK

The European Directives 97/7/CE of 20 May 1997, “Distance contracts”, and 93/13/CE of 5 April 1993, “Unfair terms in consumer contracts”, as well as British legislation, including in particular the laws on consumer protection, apply to our contracts to the exclusion of any other legislation.

In the event of a dispute, the courts of the judicial district of Verviers, in the jurisdiction of the Court of Liège, are the sole courts competent to take cognisance of a lawsuit.

In the event of a dispute, contact your agent or directly:
CERAN-ILC SA, Avenue des Petits Sapins 27, 4900 Spa, BELGIUM.

14. Contacts

In the event of a dispute, contact your agent or directly: CERAN LINGUA INTERNATIONAL SA, Customer Service Department, Avenue des Petits Sapins 27, 4900 Spa, BELGIUM.