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cross-cultural training - MANAGEMENT SINGAPORE

international management – cross cultural training SINGAPORE (1 day)


professional environment and values

1.    Economic and social environment
•    Between Asia and the West
•    Singapore, a high-performance city-State
•    Political leadership 
•    Singaporean capitalism: financing, shareholding, structuring

2.    Singaporean values
•    Relative diversity of the populations: Chinese predominance and Malay and Indian communities
•    The education mould
•    Chinese tradition: there is no point forcing time, everything changes at any time, nothing is unchanging


Communicating effectively with singaporeans

3.   Singaporean forms of communication
•    Value of listening and the unsaid
•    Neither yes or no - The question of face
•    Fast decision making vs. slowness and consensus
•    Trust rather than entitlement
•    Chinese loyalties and the guanxi
•    Do’s & Dont’s, business etiquette

4.    At the workplace
•    Communicating: face-to-face and remotely
•    Languages: pragmatic use

Managing teams and projects


5.    Management practices and tools

•    Western vs. Chinese companies:
          •    Management methods: conceptualisation vs. effectiveness
          •    Responsibility and delegation vs. obedience and hierarchy
          •    Professional training vs. training on the job
          •    Promotion based on productivity vs. promotion based on loyalty
          •    Terms for quality and service
•    How to best use the strengths and weaknesses of the two systems

6.    Operational applications
•    Advice when starting a job
•    Action plan