international management – cross cultural training SINGAPORE (1 day)
professional environment and values
1. Economic and social environment
• Between Asia and the West
• Singapore, a high-performance city-State
• Political leadership
• Singaporean capitalism: financing, shareholding, structuring
2. Singaporean values
• Relative diversity of the populations: Chinese predominance and Malay and Indian communities
• The education mould
• Chinese tradition: there is no point forcing time, everything changes at any time, nothing is unchanging
Communicating effectively with singaporeans
3. Singaporean forms of communication
• Value of listening and the unsaid
• Neither yes or no - The question of face
• Fast decision making vs. slowness and consensus
• Trust rather than entitlement
• Chinese loyalties and the
guanxi
•
Do’s & Dont’s, business etiquette
4. At the workplace
• Communicating: face-to-face and remotely
• Languages: pragmatic use
Managing teams and projects
5. Management practices and tools
• Western vs. Chinese companies:
• Management methods: conceptualisation vs. effectiveness
• Responsibility and delegation vs. obedience and hierarchy
• Professional training vs. training on the job
• Promotion based on productivity vs. promotion based on loyalty
• Terms for quality and service
• How to best use the strengths and weaknesses of the two systems
6. Operational applications
• Advice when starting a job
• Action plan